AngelTrax is a leading designer, manufacturer and provider of in-vehicle mobile surveillance for the student transit, mass transit, fleet/driver behavior with AI, locomotive and waste management industries.
The mission of AngelTrax is to be the leading provider of mobile video surveillance, understanding the needs of our customers, while continuing to have the forethought to pioneer new technology that will also meet the future needs of our customers. Built on a foundation as a team, we challenge the industry by communicating the reliability of our superior service, innovative and unparalleled products, price, and quality. The purpose of AngelTrax, along with the joint effort of all our employees, is to share the credence that we will match our elite products with the highest integrity, sustaining an unmatched product, which is the foundation of our success and the basis of our core principle.
AngelTrax has been a great partner with Sonny Merryman Inc. and our customers. The AngelTrax product is the latest in modern technology, and they stand behind their product. The staff are always very friendly and eager to help solve any problem you may have, and the warranty process is one of the easiest and quickest in the business. Example: You simply reach out to the AngelTrax Technical Service department with your issue and if the product requires a replacement to repair the issue, one is issued at that point and shipped directly to the customer via ground shipping with the return tag to return the failed product with no expense to the customer or dealer.Our customers are pleased with the clarity of the video from the smallest system AngelTrax offers to the largest system AngelTrax offers. The quality always seems to be at the highest level and can be programmed to fit the customer’s needs and desires, and they have many different options and price ranges to choose from. The AngelTrax product has a very low failure rate, but if it fails, AngelTrax is there to support you with your issue. Thank You, AngelTrax, for being a great partner with us here at Sonny Merryman Inc. Read More
AngelTrax has met all our expectations in performance. The video quality is amazing and the audio quality is great. The software offers all the options you could wish for and allows for fast and accurate video review. The customer service has been top notch. (We) never have to wait for assistance and always have a team ready to help solve the problem. Everyone I have worked with, sales, customer service, and engineers, have been the best experience I have had with any company in support. They are on top of making sure their customers are taken care of. I am never worried when we have an issue because they have shown over and over again they are ready to help. We have been able to work closely with local law enforcement for traffic violations. The system has saved us tremendously with accusations or actual accidents to prove that the district was not at fault. The system protects our staff as well as students. The video doesn't lie. In multiple situations no matter how the story is spun we have real data to protect our staff and students against accusations and behavior. We are able to target and address situations with proof before they escalate into larger issues. We have had several instances where we have been accused of a traffic violation or misconduct that led to a traffic accident. One comes to mind where a patron accused a driver of hitting her car by cutting her off at an intersection. The video proved that while the bus was making its turn the patron drove into our turn by running a stop sign, causing the tire to bump the front of the car. We have been able to discredit eight or nine of these since the system has been installed. Read More
Just wanted to pass along a thank you! I called tech support earlier due to a camera not working…(The technician) was able to help pinpoint our issue (no power) and I just wanted to say I appreciated the time he took to help explain to me what I should be looking for. I have been pleased in every dealing we have had with AngelTrax!
Southern Coaches has been using the AngelTrax system for over three years and we are totally pleased with all aspects of their product. The sales team worked with us on customizing our needs and worked closely with installation, training and excellent customer service when we need assistance. Very seldom do we have issues, but when we do they are very prompt in evaluating the problem and fixing the problem. Their tech people are very easy to work with and are attentive to your problems and also keep you updated on the progress of the repair. In addition to the tracking system we have the onboard camera system which we can live remote in on the coaches. This system has been invaluable for us when accidents happen. The HD cameras provide a view that is very clear and our insurance company said it was the best system they had ever seen. Service after the sale is the key to long-term relationships with any vendor you partner with. I can attest that the AngelTrax team understands this and works hard to take care of their customer. There are very few companies that I will recommend, if asked, but AngelTrax is one that I will 100% recommend. Read More
We purchased our video recording system with audio last year in 2018. We are very pleased with the operation of the system. We were able to download “just in time” viewing of OBVSS video from buses to the PC in the manager's office. Installation of our system went very smooth. The system has been very beneficial for MTS and the City of Marion in terms of driver and passenger conduct. In July last year we had a bus involved accident with passenger injuries, which was a non-chargeable accident. The video recordings of this accident provided video evidence which clearly showed liability on the part of at-fault driver and also assisted in MTS receiving a settlement from the at-fault driver's insurance company for the MTS bus which was “totaled” in the collision. Our IT person has talked to technical support on a few occasions and received immediate action to our questions. Read More
We've been extremely pleased with the superior level of customer service we receive from AngelTrax as well. Always responsive and always courteous, our AngelTrax representatives make SporTran feel like a priority.
We have found the AngelTrax camera system to be very reliable and the warranty fulfillment unmatched in the industry. We receive high quality video and audio recordings. The AngelTrax system is easy to use for our Maintenance and Operations staff and saves our staff valuable time and effort.
The first year and summer peak season using the AngelTrax (system) was an overall success. We had 43 requests for review from Police, Transportation Management and Supervision, and several from myself as Manager in Transportation utilized the system to investigate several complaints. Integration and ease of use by the OCPD was successful and well accepted: ease of use both with the hard drives and the review system computer; excellent quality of the videos and copies made; good customer service, very responsive; excellent operator and employee acceptance. Public officials loved the system and the oversight and security it brings to our town. Read More
As long as I am in my current position at Mid-Ohio Valley Transit Authority, we will use AngelTrax products in our buses, the performance and dependability of your products are what separates your systems from the others. My safety department depends on these systems in our buses to provide the missing pieces of the event puzzle as we are investigating it, having court ready files is a plus for any investigator. With the new Vulcan Series in place, we now can view each bus live. Our safety team can improve our response time, we now are able to see the event and know what emergency services may be needed without any time delay. This is a great tool to aid Mid-Ohio Valley Transit Authority in keeping our employees and the traveling public as safe as reasonably possible. We set high safety goals here at Mid-Ohio Valley Transit Authority and AngelTrax is the best tool we have found to aid us in reaching these goals. Your tech department is great. For example, I am in my office watching our I.T. guy work with the guys from tech support and our I.T. guy is telling me how great the tech support is and how easy they are to work with. No matter when we have call (day or night) tech support has quickly responded back to us and fixed the problem. The customer service, in my opinion, is one of AngelTrax greatest assets. Whomever I talk to is always professional, but I enjoy the relaxed atmosphere the most. It feels like being on my back porch, drinking sweet tea and talking. Thanks for making my job a little easier. Read More
I emailed tech support this morning with some questions about the new Vulcan drives and Pro 8. Within two minutes of the email being sent, (an AngelTrax technician) called my office, answered all of my questions, and told me to have a great day. Awesome job! Thanks AngelTrax!
The (Vulcan Series) system is working great and the support has been superb. Congrats to AngelTrax on a job well done. I do believe we have formed a very long lasting partnership.
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by AngelTrax and not outsourced to a third party.